Network/Telecom Systems Analyst（英文）

Preferred Qualifications – ExternalEMAIL DELIVERABILITY SPECIALIST:Support deliverability of high volume email platforms including Responsys, Eloqua and other Oracle Cloud properties.Aware of industry best practices and compliance guidelines. Proactively monitor for deliverability issues, investigate root cause and offer appropriate guidance to customers. Maintain relationships with customers (internal and external), ISPs, and industry partners. Strong grasp of analytics and ability to present results and recommendations to customers.Additional Knowledge and Skills:• Thorough understanding of email marketing concepts and industry best practices• Awareness of email compliance standards and regulations such as CAN-SPAM, CASL, etc.• Understanding of Internet Service Providers (ISPs) policies and communication procedures• Experience with customer support and troubleshooting of complex issues• Knowledge of email filtering and authentication technologies a plus• SQL knowledge a plus• Good written and verbal communication skills for customer-facing roleDetailed Description and Job Requirements – External As part of the Network Services team within Oracle*s Global Information Technology organization, you will be responsible for the delivery of IT services to Oracle*s businesses worldwide, these services include the management and delivery of network infrastructure.Maintain records of equipment failure and liaise with engineers and suppliers as necessary. Escalate client problems according to established procedures. Manage the network using network management tools, analyze network performance and discuss network enhancements with senior networking specialists. Analyze network performance to ensure adequate bandwidth for business needs. Recommend enhancements to the network infrastructure, and enhance proactive network management tool set. Troubleshoot network problems on the campus network, remote locations and countrywide area network though to resolution, occasionally with guidance from more experience staff, depending on the complexity. As a team member or with assistance from others perform project engineering including specification definition, design of solution in compliance with corporate standards, implementation, testing through to production. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in line with existing procedures and practices. Provide on-call support services as needed.Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2 years relevant experience and degree/diploma in computer science or IT discipline.